QaelNorin Refurbished Phones

12-Month European Hardware Warranty & 30-Day Returns

1. 30-Day No-Hassle Return Policy (Widerrufsrecht)

Customers located across the European Union, UK, and EEA have a statutory right to withdraw from their purchase within 30 days of physical receipt without providing any reason. All returned devices must be in original condition with diagnostic barcode labels intact.

2. 12-Month Comprehensive Hardware Warranty

Every certified refurbished smartphone sold by JANNA-ELIN WARDENGA T/A QaelNorin Refurbished Phones comes with our comprehensive 12-month hardware guarantee:

• Motherboard & Logic Board: Full coverage against component failure or spontaneous restarts.
• Display & Touchscreen: Guaranteed against touch latency, digitizer dead zones, or backlight failure.
• Battery Performance: Guaranteed to maintain above 80% maximum capacity for the entire 12 months.
• Camera & Biometrics: Coverage for Face ID sensors, optical stabilization, and focus mechanisms.
• Clean IMEI & Network Unlocking: Guaranteed never to be network-blacklisted or carrier-locked.

3. Return & RMA Logistics Address

QaelNorin Technical Center - Returns Department
Proprietor: JANNA-ELIN WARDENGA
Alte Kirchstr. 18, 53940 Hellenthal, Germany
Support Phone: (+49) 163 1194751
Tracked Carrier Partners: DHL Express, Deutsche Post, Royal Mail International Tracked